Articles

Director of Client Services Recruitment

For picture perfect Director of Client Services recruitment trust the team at JMF Associates. We specialise in the placement of financial services professionals. Because we are a private agency we are able to get to know our clients as well as our candidates and make the best possible placements that will pay long-term dividends for everyone involved.

Director of Client Services Responsibilities

A business is only as healthy as its relationships with its clients. For that reason, The Director of Client Services must be on top of their game from Day 1.

The Director of Client Services typically reports directly to a high-level executive leader, in many cases the CEO. While the particulars of their job will change depending on the industry and client list their duties usually involve most or all of the following:

• Managing client relationships to ensure they are always satisfactory and fruitful.
• Managing client accounts, opening new accounts, adding contacts and more.
• Coordinating with various departments to ensure client needs are met.
• Ensuring company-wide compliance with client satisfaction standards and policies.
• Meeting regularly with clients to discuss their needs and goals.
• Ensuring clients are provided with timely information regarding new products or services.
• Being readily available to answer client questions and address client concerns.

Director of Client Services Skills

Exact skills may vary but as a general rule the Director of Client Services will be expected to possess most of the following:

Must be at least ACA qualified.
A minimum of 5 years working in customer service.
Outstanding verbal and written communication skills.
Ability to work alone and as part of a team.
Excellent organisational and problem-solving skills.
Comprehensive familiarity with all relevant software.
A proven commitment to ensuring customer satisfaction.

Director of Client Services Recruitment by JMF Associates

A business is nothing without its clients. For that reason, it is vital that your Director of Client Services recruitment efforts bear fruit. The team at JMF will work closely with you to ensure every candidate we send your way will be able to make a meaningful contribution from Day 1. To learn more call us today on 020 8663 6699 or email us at team@jmfassociates.co.uk.